The 10 ways estate agents rip off their customers

A disillusioned former estate agent has blown the whistle on underhand tricks of the trade. Pav Sheen says he was so outraged by what went on behind the scenes that he wants to warn others before they buy or sell their properties. During his time as an estate agent in London Mr Sheen says he saw several dubious tactics, including colleagues undervaluing properties to sell them to each other at a lower price.